How long does shipping take?

We offer fast, reliable shipping on all orders. Standard US shipping typically takes 3–5 business days. You’ll receive a tracking number once your order has been shipped.

Do you offer free shipping?

Yes! Orders over $49 qualify for complimentary standard shipping within the US.

Do you ship internationally?

Yes! DEMI DE CLARE offers international shipping. Rates and delivery times vary by destination. At checkout, you can select your country to see the available options and shipping costs.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. You can also track your order anytime by visiting our Track Your Order page.

How do I use a discount code?

Enter your code at checkout in the “Discount Code” field. Make sure the code is valid and has not expired. Only one code can be used per order unless otherwise noted.

Can I use multiple discounts on the same order?

Our promotions cannot be combined unless specifically stated. Please check the terms of each discount.

Do you offer gift cards?

Yes! DEMI DE CLARE gift cards can be purchased online and used for any product in our store.

Can I use multiple gift cards on one order?

Yes, you may combine multiple gift cards in a single transaction.

What is your return policy?

We accept returns of unopened, unused items within 30 days of purchase. Returns are subject to our Return Policy, and you can start a return by contacting support@demideclare.com.

How do I return an item?

Contact our support team at support@demideclare.com to obtain a Return Authorization. Once approved, we’ll provide instructions and a shipping label.

Can I exchange an item?

Yes! To exchange, return your original item per our Return Policy and place a new order for the item you’d like.

Are your fragrances authentic?

Absolutely. Every fragrance at DEMI DE CLARE is 100% authentic and carefully curated for quality and luxury.

Are products in stock?

Stock levels are updated regularly. If an item is unavailable, you can join the waitlist or check back soon.

Do you restock sold-out items?

Yes, popular fragrances are restocked periodically. Sign up for email notifications on the product page to be alerted when your favorite fragrance is available.

Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and access rewards points.

How do I update my account information?

Log in to your DEMI DE CLARE account and navigate to Account Settings to update your details.

What is Clare’s Circle?

Clare’s Circle is our exclusive rewards program. Members earn points for every purchase, which can be redeemed for discounts on future orders.

How do I join Clare’s Circle?

Simply sign up on our Rewards Page or during checkout. Membership is free.

How do I redeem points?

Points can be applied at checkout. Your available points balance will appear in your account once logged in.

How is my information protected?

We take your privacy seriously. Your personal and payment information is securely processed through Shopify and handled according to our Privacy Policy.

How do I contact support?

Email us at support@demideclare.com for any inquiries. We aim to respond within 24 hours, Monday through Friday.